Frequently Asked Questions

We strive to insure that our customers are completely satisfied by offering a 30 day unconditional guarantee.

Typographical errors are correctable and will be changed.

All items, including style, color selection and prices are subject to availability and can change without notice.

Merchandise shipped by freight truck must be inspected, and any damage noted on the Bill of Lading before the driver leaves. Failure to comply will result in an inability to process a damage/loss claim for merchandise.

Shipping and handling is not refundable.

Include all original packing materials, accessories and manuals. Merchandise must be unused and received in original condition. Used merchandise is non-returnable.

Any shortages, overages, damages or manufacturer defects must be reported within 5 days of receipt. After that period, a 20% restocking fee will apply. Please check all merchandise carefully upon receipt. If a product is damaged during shipment, please call our Customer Support Department at 561 664-5228 and we will contact the carrier and arrange for a merchandise return.

Business days do not include Saturday, Sundays, or holidays.

Yes, flammable/hazardous are shipped via UPS Ground.

Yes, orders shipped to a US military base must be shipped via USPS priority mail.

Yes, orders shipped to a PO Box must be shipped via USPS.

Over-sized shipments weighing more than 10 lbs may take up to 5 business days for standard delivery.

Customized orders are one of a kind and should be ordered in small quantities to insure that the product is satisfactory. Personalized items such as humidors, name plates, or etched glass are not refundable.

Yes, we are capable of fulfilling large customized orders.

Yes, items can be engraved and personalized? Extra-time should be allotted for customized orders.

Yes, expedited orders are moved to the front of the queue. However, it does not guarantee that items will be shipped the same day.

All items in stock will ship within 24 to 72 hours of order placement Monday-Friday, excluding holidays.

We are located in Deerfield Beach, Florida?

Products can be ordered via the secure website 24/7 365 days per year.

Customer support can be contacted via the website or at againes@akamahumidors.com 24/7 365 days per year. You may speak to a representative Monday-Friday from 8 am to 5 p.m at 561-664-5228.

We gladly accept Visa, Mastercard, American Express, PayPal and ACH payments.

If an item is not in stock, you will be notified that the item is backordered. You will then have the opportunity to have the item(s) shipped automatically when inventory arrives.

Processing times are not guaranteed. Most orders ship within 24-72 hours from the time the order is submitted (excluding weekends or holidays). Additional processing time may be necessary during the holidays.

Available on most orders, it does not speed up shipping time. Processing is expedited. Orders will be processed, picked, packed and shipped ahead of other orders in the queue. Orders are not guaranteed to ship the next business day.

Prices are in US dollars. Orders are shipped when payment is received. Credit card and PayPal orders are processed immediately.

Website (Credit Card or PayPal)
Orders are submitted via an encrypted and secure online order form situated on a secure web server. The secure web server is a computer equipped to transmit and receive encrypted information that impedes information from being viewed.

Phone (Credit Card)
Phone orders, may be placed Monday - Friday during the hours of 8:00 a.m.-5:30 p.m. eastern standard time at (561) 664-5228

Mail (Check or Money Order)
Review the website, choose the item(s), and contact customer service by phone or through email for the total amount owed including shipping. Once you have your final total, mail the check or money order made payable to: Akama Humidors, Inc. 1451 SW 45th Way, Deerfield Beach, FL 33442

With payment, reference the (item number/code) for each item ordered. Include your full name, phone number, ship to name, ship to street address, city, state, zip code/postal code & country. Include the shipping service as discussed with customer service along with the corresponding quote you were given. Attach any email correspondence received from customer service along with your payment for reference.

Allow 3-5 business days for mail sent within the Continental USA and 7 days for Canada, Alaska & Hawaii. All other countries and regions, please allow up to 10-12 days.

First Class Mail:
Economical for packages weighing < 13 oz. Delivery within 1-2 weeks. Priority Mail:
Delivery within 3-5 business days (Additional time required when shipping to an APO, FPO, Hawaii or Alaska)

UPS Ground:
3-5 business days for delivery.

UPS 3 Days Select:
Guaranteed by the end of the 3rd business day. Not available in Alaska or Hawaii.

UPS 2 Day Air:
Guaranteed by the end of the 2nd business day.

UPS Next Day Air:
Next business day by 4:30 p.m.

UPS Freight:
Only within the continental United States. Delivery within 5-7 business days. Orders cannot be expedited. Someone must be available to sign for the package at the point of delivery. Packages are delivered curbside and are not left without a signature.

If the item is shipping to a residential address, a Freight representative will call to set up the date and time of delivery. Provide a day time phone number where you can be reached when you submit your order. If the item is shipped to a commercial address, the Freight company will deliver within normal business hours (Monday - Friday, 9 am to 5 pm)

• An adult 18 years of age or older must be present at the time and date of arrival.
• When the order arrives, examine the external and internal condition of the packaging and products.
• Do not sign for the order until you have completed the examination and your are satisfied with the condition of your order.
• If the order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign for the order.
• If your order is received damaged, and you note the damage or box damage at the time you sign for your order, notify us of this damage immediately. In this situation you will not be responsible for return shipping fees. If you fail to notify us of the damage in time for us to arrange for the return of the damaged product within 30 days of delivery, you will be responsible for the return shipping fees.
• If you do not thoroughly examine your order at the time of delivery, it is important to do so as soon as possible thereafter. If you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your order when it is received and do not notify us of that damage within 48